Introduction
Protecting your privacy and maintaining confidentiality is paramount for us at Caribou Events Ltd (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we obtain any personal information about people who visit our website https://www.caribouevents.com (the “Site”) and use our services (“User”), how we keep that information stored securely, how we use it and the reasons why we may need to disclose it to others.
Who are we?
Caribou Events Ltd is a company registered in England and Wales. The company number is 12750611 and our registered address is 3rd Floor Office, 207 Regent Street, London W1B 3HH.
What information do we collect?
We collect two types of data and information from Users:
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information we collect is personal information which means information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Such information includes:
Device information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers and other information which relates to your activity through the Site.
Enquiry form: The Personal Information you directly supply us when completing our enquiry form. Such information may include your name, e-mail, contact number, event date, and other information. All information provided by the User must be accurate, true and complete and we must be notified of any change.
Why do we collect the information?
Processing of your Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. We also collect Personal Information to personalise your use of the Site, assist your use of the Site and improve the Site generally.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
How do we receive information about you?
We receive your Personal Information from various sources: When you voluntarily provide us with your personal details when completing the enquiry form on the Site; when you use or access our Site in connection with your use of our services.
How do we use your information?
We do not rent, sell, or share User’s information with third parties except as described in this Privacy Policy. We may use the information in order to:
Send you promotional and marketing communications if this is in accordance with your preferences
Create event proposals for you and provide you with our services
Notify you of changes to our services
Respond to any customer service issue you may have
Conduct analysis in order to improve the Site
Market our Site and products (see more under “Marketing”)
Who do we share your information with?
Where you have given consent to do so, we will pass your contact details to third parties who may from time to time, communicate with you and send you details of services that may be of interest to you.
In the instance where you have breached this privacy policy, we may disclose information about you to the relevant parties and where required by the law or by any Governmental body, we may also disclose your account.
We will only share information about you as an individual (as opposed to aggregate information) to third parties in the UK and / or overseas to enable us to carry out services requested by you or with your prior consent.
What are your rights as a User?
You may:
Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information
Request rectification of your personal information that is in our control
Request erasure of your personal information
Object to the processing of personal information by us
Request to restrict processing of your personal information by us
Withdraw consent where you have consented to our processing of Personal Information
Request, in certain circumstances, that we port your Personal Information directly to another party
However, please note that these rights are not absolute, and may only be applied in certain circumstances and/or be subject to our own legitimate interests and regulatory requirements.
If you wish to enforce any of your rights under applicable data protection laws, please contact us at the contact details contained within this Privacy Policy.
How long do we keep your information?
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under application regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable law and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
What are cookies and how do we use them?
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
‘persistent cookies’ which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
‘third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This privacy policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
You may be able to post content to Social Networking Sites (such as Facebook, Instagram, Snapchat or Twitter) on which we maintain a presence. If you choose to do this, we may provide information to the Social Networking Sites in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and it is your responsibility to review the terms of use and privacy policies. We are not responsible for the availability, accuracy, content, products or services of such Social Networking Sites.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA?
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy within our marketing materials we include the means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices or communications with respect to any contract between us and/or services we are providing.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@caribouevents.com
Do we update or make amendments to this Policy?
We reserve the right to update or amend the Privacy Policy from time to time, material changes will be effective immediately upon the display of the revised Privacy Policy. The last revision will be reflected in the “Last modified” section. Your continued use of the Site, following the notification of such amendments on our Site, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How can you contact us about this policy?
If you have any questions or concerns about this Privacy Policy or the Personal Information we have about you and how we use it, please contact us via email at info@caribouevents.com, by telephone: +44(0)20 3642 4114 or by mail: 3rd Floor Office, 207 Regent Street, London W1B 3HH.
Last Modified May 2021